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How to buy SaaS Applications


This week I was delighted to join MR Rangaswami, CEO of Sandhill Group, David Knight, SVP at WebEx, and Ken Rudin, CEO of LucidEra for a spirited discussion on how Software as a Service is transforming the software buying cycle. The webcast...
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Make it Simple, Fun and Relevant - Part 1


Often when meeting with customers and prospects I get the question: how do we make SuccessFactors so easy to use for managers and employees across the world? The question always arises from HR pros when I explain that we dont build SuccessFactors...
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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. Its an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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Do I stay or do I go? - when to change your CRM re


One interesting question that came up this week was when is it right to change my CRM reseller? To position this a bit, a lot of CRM packages, Microsoft CRM being a good example, are sold through resellers and implementation partners rather than...
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Open Email Links on Web Pages with Gmail or YMail


You can now open email links directly inside web mail programs like Gmail, Yahoo! Mail or you could configure mailto with any desktop based email client like Outlook, Windows Live Mail or...
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Performance Culture vs Software


The main telltale is whether the CEO agrees to meet the software or performance training/consulting providers. In most cases, we've found the the organisation will go with the software solution when the CEO is not directly involved. If the CEO gets...
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