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Thought Experiments in Understanding Fusion and Cl


I have been struggling with what Fusion is now with all the announcements coming out of OpenWorld - and so are the likes of Gartner. Then I saw Larry Ellison's not so optimistic view on Cloud Computing and the profitability of the...
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PaaS Magic from Coda with Google Apps and Force.co


The value of platform as a service (PaaS) is not that you can take your on-premise applications and run them in the cloud - that's so ASP! In my opinion (and what would a blog be without one), the real value is in enabling functionality that was...
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkins excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called The Customer Experience Journey. In the post, Bruce included the following diagram illustrating...
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Wikipedia Website Now Available for Mobile Devices


Wikipedia has launched a mobile phone optimized version of their encyclopedia website at mobile.wikipedia.org.Wikipedia has officially launched a mobile phone optimized version of their encyclopedia atmobile.wikipedia.org. This is a plain vanilla...
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Adobe users get help with Google Search


"No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other,...
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Gmail Outage Raises Concerns for Small Business


Latest Gmail Outage Raises Concerns for Small Business Sometimes, your greatest assets can become costly liabilities. Google's remarkable success and rapid growth over the past few years may have set the bar too high for customer expectations of...
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